Terms of Service

Stratum is a personal wellness tool that helps people make informed skincare product decisions. In the app, you answer self-report questions about your skin, and Stratum uses those responses to build a personalised skin profile and provide evidence-graded ingredient, routine, and product guidance.

Stratum does not assess, diagnose, or treat any skin condition. Its guidance is based on your own self-reported responses and is for general wellness and personal use only. It is not a therapeutic product, a regulated medical device, or a substitute for professional advice. It is not required to be, and is not, entered in the Australian Register of Therapeutic Goods. If you have concerns about your skin health, please speak with a qualified health professional.

Our guidance is independent: we run no advertising, have no affiliate or brand-partnership arrangements, and receive no commissions on any product referenced in the Service.

Everything published on the website, including articles, guides, and ingredient information, is general information for wellness and educational purposes only. It is not medical advice, diagnosis, or treatment, and reading it does not make you a patient or client of Stratum or anyone on our team. Never ignore professional medical advice, or put off seeking it, because of something you have read here. Skin is highly individual: information that is accurate in general may not apply to your circumstances, and decisions you make based on our content are your own.

Joining the waitlist is free. It is not a purchase and does not guarantee access to the app, early access, any particular features, or any launch date. You can leave at any time by unsubscribing or contacting us, and your information is handled as described in our Privacy Policy.

The app is currently an early-access closed beta for testing and feedback. This means: it is provided "as is" and "as available" and may be incomplete, contain errors, or change significantly; features may be added, changed, paused, or removed, and the app may be interrupted or unavailable at times; your data (including your profile and generated routine) may occasionally be reset or deleted, so do not rely on the app as a permanent record; and the app is free for the duration of the closed beta. We welcome feedback, and by giving it you allow us to use it to improve the Service (section 9). We will give reasonable notice of major changes where practicable, but during the beta some changes may happen without advance notice.

When the app moves from closed beta to public availability, this section stops applying and the rest of these terms continue unchanged. That transition is not a material change to these terms, and we will note it by updating the effective date above.

You must be at least 18 years old and a resident of Australia to use the app. By creating an account you confirm you meet these requirements. We do not knowingly permit use by, or collect information from, anyone under 18.

To use the full app you create an account with your email address and a password (and, optionally, your name). You agree to provide accurate information and keep it up to date. Where offered, guest access lets you try the app without a full account; guest data is temporary. You are responsible for keeping your login details secure and for activity under your account; notify us at hello@stratumskin.app of any unauthorised access. We may suspend or terminate your account if you breach these terms, provide false information, or harm other users or the Service; where practicable we will give you notice. You may close your account at any time via the app or by contacting us, and your personal information is then handled in accordance with our Privacy Policy.

You may use the Service for your own personal, non-commercial purposes. You must not: use it for any unlawful purpose; attempt to gain unauthorised access to any part of the Service or its systems; copy, republish, scrape, reverse-engineer, or make commercial use of the Service or its content without our written permission (sharing your own results personally is fine, see section 9); upload content that is harmful, offensive, or infringes others' rights (including in support submissions or screenshots); upload photographs of other people, or images showing anyone else's personal or health information (when photographing a product, photograph only the product); impersonate anyone or provide false or misleading information (including on the waitlist form); or interfere with how the Service runs. If you breach these terms we may terminate your account immediately, and where conduct may be unlawful we may report it and share relevant account information with police or regulators where the law requires or permits, as described in our Privacy Policy.

8.1 Wellness disclaimer. Stratum uses your self-reported responses to generate general ingredient and routine guidance. Using Stratum does not create any professional or clinical relationship between you and Stratum, and no follow-up professional advice is provided. Never disregard professional medical advice, or delay seeking it, because of guidance you received from Stratum. Skin is highly individual and influenced by genetics, environment, lifestyle, hormones, and product use. Stratum's guidance is based on your self-reported responses and available evidence; it does not account for every individual variable, and outcomes vary between users and cannot be guaranteed.

8.2 Your responsibilities. Stratum's guidance depends on your answers being accurate and complete. When using any product suggested or referenced by the Service, you agree to: check the product's full ingredient list, label, and any warnings before use, including for ingredients you know or suspect you are sensitive or allergic to; patch-test any new product before applying it more widely, and introduce new products gradually; and stop using a product immediately and seek advice from a qualified health professional if you experience irritation, an allergic reaction, or any other adverse effect.

8.3 Third-party products. Stratum does not manufacture, sell, or supply the products referenced in the Service and does not control their formulation, quality, safety, or labelling. Product suggestions are general guidance, not an endorsement or guarantee of any product or its suitability for you. Skincare products and ingredients can cause reactions in some people even when well matched to a skin profile, and you select and use any product at your own discretion. Nothing in this section limits your rights against the manufacturer or seller of a product, or your rights under the Australian Consumer Law.

8.4 Scan answers. When you scan or photograph a product, Stratum checks it against the routine the app has built for you and gives you a short answer about how it fits. The answer is generated from our ingredient library and routine rules; our team may help identify the product and prepare the response. It is general information about product fit. It is not medical advice, it does not assess your skin, and it does not create a clinical or professional relationship with anyone at Stratum. If a product has caused you a reaction, or you have concerns about your skin, see a GP or dermatologist. We aim to respond promptly but do not guarantee a turnaround time.

All content in the Service, including the questionnaire logic, ingredient guidance, rules engine, articles, brand elements, design, and code, is owned by or licensed to Stratum and protected by law. You may read our content and share links to it for personal, non-commercial purposes, and you may share screenshots of your own results and routine (for example, on social media). You must not otherwise reproduce or commercially exploit it without our written consent.

You retain ownership of the information you submit. You grant Stratum a non-exclusive, royalty-free licence to use your responses and submissions to provide and improve the Service, in accordance with our Privacy Policy. We do not claim ownership of your personal information.

Your product photos. In short: we can store your photos, look at them, and use them to identify the product. We cannot publish them, use them in marketing, or give them to anyone else, and this licence ends when the photo is deleted. Formally: you grant Stratum a limited, non-exclusive, royalty-free licence to store, resize, process, and view photographs you submit through the scan feature, solely to identify the product and derive product information (such as brand, name, and ingredient list) for the shared catalogue. This licence does not permit us to publish your photographs, use them in marketing or promotional material, share them with any third party, or use them for any purpose beyond your scan submission. It ends when the photograph is deleted under our Privacy Policy.

If you give us feedback, suggestions, or ideas, you grant us the right to use them for any purpose without restriction or compensation.

The app is free during the closed beta and no payment is required. If and when we introduce paid tiers, pricing, billing, trial, and cancellation terms will be shown to you at sign-up and will not apply to you without your agreement, and refunds will be handled under our Refund Policy at stratumskin.app/refund. Where a subscription includes a free trial or auto-renewal, we will remind you before you are first charged and before each renewal, and cancelling will be as simple as signing up.

Your use of the Service is subject to our Privacy Policy at stratumskin.app/privacy, which is incorporated into these terms and explains how we collect, use, disclose, store, and protect your personal information, including any health information you choose to provide.

We implement reasonable security measures, including encryption in transit and at rest, hashed passwords, and access controls. No system is completely secure, and we cannot guarantee absolute security. If we confirm a data breach likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme. We use third-party providers (including cloud hosting and storage) to operate the Service; they are contractually required to protect your data.

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, and subject to section 8, we make no warranties of any kind about the Service or its guidance, and we are not liable for indirect, incidental, special, or consequential loss (including loss of data, income, or opportunities) arising from your use of the Service or reliance on its content. To the maximum extent permitted by law, Stratum's total aggregate liability for all claims combined will not exceed AUD $100, except where a law such as the Australian Consumer Law provides otherwise.

Your rights under the Australian Consumer Law. Australian law gives consumers guarantees that cannot be excluded by contract, and nothing in these terms tries to. If the Australian Consumer Law or any other law gives you a right or remedy we are not allowed to exclude, that right stands, and the limits above apply only to the extent the law permits.

The Service may link to other websites or resources. We do not control them and are not responsible for their content or operation. A link is for your convenience, not an endorsement.

We may update the Service, its content, and these terms at any time. Minor updates take effect on posting; material updates will be communicated with reasonable notice by email or in-app message, and we will update the effective date above. If you do not agree with an update, you may stop using the Service and delete your account before it takes effect. Outside the beta, where changes materially and negatively affect your use of the app, we will give you at least 14 days' notice where practicable.

These terms are governed by the laws of South Australia. If you have a dispute, contact us first at hello@stratumskin.app and we will try to resolve it informally within 30 days. If it cannot be resolved, the courts of South Australia have non-exclusive jurisdiction: if you live in another Australian state or territory, you may bring proceedings in your local courts or tribunals where the law allows. Nothing in these terms limits your right to complain to the ACCC, the OAIC, or any other relevant regulator.

Neither party is liable for delays or failures caused by events outside their reasonable control. Stratum may assign these terms in connection with a merger, acquisition, or sale of its business; you may not assign your rights without our consent. If any provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains in force. Our failure to enforce a right is not a waiver of it. These terms and our Privacy Policy are the entire agreement between you and Stratum concerning the Service.

hello@stratumskin.app · Stratum Skin Pty Ltd (ACN 700 549 346)